Hiram College Helpdesk

The guidelines provided below are meant to help you determine if your existing computer will work adequately on the Hiram College campus’s network. If you have any particular questions, feel free to call the Help Desk at (330) 569-5313. Our hours are Monday thru Friday from 8:30am to 5:00pm. Our summer hours are Monday thru Friday from 9:00am to 5:00pm.

Computer Discounts:
Hiram College offers discounts for Dell and Lenovo computers. The links to direct you to the sites are below.

Hardware recommendations:

Because computer hardware availability and pricing is changing on a daily basis, the information provided here is meant as a general guideline.

For those looking to purchase a new computer, most new computers have what a student needs to in order to be successful at Hiram College.

• 160GB or larger hard disk drive
• 3GB of RAM or more
• Any of the i core processor series or a dual core processor
• CD/DVD drive

If a student is looking to own a gaming computer, it is advised to upgrade the following:

• Hard drive
• RAM or memory
• video card/graphics card

Note: All computers must have a 10/100 Mbps Ethernet Card and a Wireless Card installed to have network access.

Modems or routers are not to be used on campus; attempting to connect any of those devices to the network will result in damage to both your computer and the network equipment, for which you will be held responsible.

Students who own printers are welcome to bring them on campus. There is no need to purchase a printer. However, each dorm has a computer which contains a network printer. Color prints or copies can be made in the campus Service Center or Library for a minimal fee. The Kennedy Center also has a computer lab in which you may print from two of the network printers installed there.

Finally, please review the Acceptable Use Policy. Failure to comply with the AUP may result in the restriction or removal of your campus network privileges.

Computer Center Helpdesk, Hiram College

(330) 569-5313 helpdesk@hiram.edu

Moodle is a service that Hiram makes available to students and faculty to help them organize their classes. Moodle isn’t used by every professor, and the ones that use it don’t always use all of its features. The main purpose of Moodle is for professors to provide a database of resources for students attending a specific class. This can be done in the form of uploaded documents, links, and other forms of media. Below you will find information on how to use your Moodle account.

Student Quickstart Guide to Moodle

Hiram College utilizes Outlook Live as its school email server. This allows each student a large online storage allowance called SkyDrive along with many other tools. Information on how to setup and utilize your email account can be found below.

Outlook Live – Activation

Outlook Live – Resetting Password

Outlook Live – Forwarding Email

Outlook Live – SkyDrive

If you would like to set up Outlook on a Blackberry, iPhone, or Android:
Outlook Live – Mobile Setup

Faculty and Staff mail accounts are referred to as “OutlookLive” account/mailboxes.  These are externally hosted mailboxes through Microsoft.  You can access them by going to http://outlook.com or by clicking on the link found at http://home.hiram.edu

The following link will take you to a Microsoft support site that should be able to answer most of the question you might have when using your new mailbox. 

http://www.microsoft.com/liveatedu/LiveAtEdu-Resources.aspx

There are many great benefits to having our mail hosted by Microsoft.  Just to name a few would be vastly increased mailbox capacity, increased mobile support and availability, as well as providing externally hosted communications in the case of an emergency/disaster.  You will find an enriched Online Web Access interface (OWA) that looks and feels much like your existing Outlook Client. 

Please direct any questions about this to the Dray Helpdesk x5313.

Your Hiramnet Account will be your main account here at Hiram. The username is your last name, then the first initial of your first name, followed by the first initial of your middle name if you have one. For example, my name is Nicholas Alan McCarty so my Hiramnet account name is McCartyNA.

To setup the password that will be linked to your username, you will need to enroll through Password Manager. For instruction on this process, please refer to the Password Manager post. Your Username and Password Manager password will be what you enter to get into most things on campus including:

With the increase of mobile devices like the iPad, iPhone, and Android Smartphone’s there is an increase in the number of people looking to utilize these devices to access their hiram specific information. Below you will find the list of information you’ll likely need in setting up your device on your own or with your specific wireless carrier support.  You can use the following information to work with your wireless carrier’s support personnel to achieve the functionality you’re wanting.

Faculty and Staff E-mail: (to the Cloud)
Setup Type: Exchange
Mail Server: outlook.com (for Android) pod51010.outlook.com (iPhone, iPad, iPod)
Domain: “Leave blank”
E-mail Address: username@hiram.edu
Username: username@hiram.edu
Password: Cloud Mailbox password

*This account will use SSL, make sure that this is selected in your setup*

Here are some links to support documents some mobile devices:
iPhone, iPad, iPod
Android Smartphone running Andriod 3.0 *Newest Phones*
Andriod Smartphone running Andriod 2.1
****if you have a different version of the Andriod OS outside what’s listed above it should be very similar to those identified in the above links***

Wireless Connectivity to “HiramCollege” SSID:
Authentication Method: 802.1x authentication with WEP (key is dynamic)
Username: Hiramnet Username
Password: Hiramnet Password
***Not all mobile devices will support this standard, and if you have one that does not you will only be able to connect wirelessly using the “HiramGuest” SSID where it is being broadcast***

Some Links that may help you work through connecting your device:
iPad, iPhone, iPod
Android Smartphones

** NEW** Student Outlook Live E-mail Settings:
Setup Type: Exchange
Mail Server: outlook.com (for Android) pod51009.outlook.com (iPhone, iPad, iPod)
Domain: “Leave blank”
E-mail Address: username@my.hiram.edu
Username: username@my.hiram.edu
Password: Cloud Mailbox password

*This account will use SSL, make sure that this is selected in your setup*

To set up email on a Blackberry device, follow this document:
Setting up Email on Blackberry

Link to documented support from Outlook Live:

In order to utilize any of the campus or online services, you will need to enroll through Password Manager. You will also use Password Manager if you forget your password. You will be able to click the “Reset HIRAMNET Password” button and answer your security questions to reset your password. You will also be able to unlock your Hiramnet account by using your security questions. Instruction on this process can be found in the links below.

Password Manager – Enrollment

Password Manager – Resetting HIRAMNET Password

Password Manager – Unlocking Account

Dray Computer Center does not sell Microsoft Office or any Operating Systems to students. You can buy Office University 2010 with 3 user licenses from Hiram College BookStore at $99.99.

Windows Live now has the ability to let Hiram students use Microsoft Office Word, Excel, PowerPoint, and OneNote. You can find documentation at Windows Live Email

Or if you are a student at a U.S educational institute with a valid e-mail address ending with the domain suffix .EDU (e.g. username@my.hiram.edu), you are eligible for Microsoft student discount. This online download for Office University 2010 and Windows7 will cost you $99.99 and $64.95 respectively. However, you must understand that it comes with only 1 user license. Click the link below to go to the Microsoft Website and buy your copy.

Windows7 and Office 2010 upgrade with student Discount

If you already have Microsoft Office 2007, you do not have to buy Microsoft Office 2010. Microsoft Office 2007 is compatible with Microsoft Office 2010 and will work as good as Microsoft Office 2010.

Keeping your computer running quickly takes a little bit of maintenence. It’s not that much different from your car needing new brakes or an oilchange to continue working properly.

We have setup a few sections that outline specific issues and how to fix them.

Viruses or Malware

Cleaning Temporary Files and Registry